FAQ
What is the rental period for a dress?
Pick ups in store:
Pick-ups are available within 48 hours prior to your event, ensuring you receive the dress in ample time. Returns are required within 48 hours following your event to ensure timely processing and availability for the next customer.
Deliveries:
We use EXPRESS shipping for all deliveries. Your outfit will arrive 1 to 3 business days prior to your event. To ensure prompt processing, the item must be returned on the next business day following your event.
Can I organise a longer rental period?
Yes, if you are traveling or unable to return the dress within the standard rental period, we can arrange for an extended rental. Please note that any extension must be organised prior to the collection of the outfit to ensure it aligns with the dress's availability.
Do you buy dresses?
We are always looking to expand our collection, and if you have any staple wardrobe pieces that you no longer need, we would be interested in purchasing them. If you would like to sell, please provide a photo of the item, along with the size and your asking price.
We look forward to hearing from you!
What sizes are available for hire?
At present, we stock sizes 4 to 12, and as we continue to grow, we are actively exploring opportunities to expand our size range.
Do I need to clean the dress before returning?
No. Leave this to us. This is included in the hire price.
What happens if the dress doesn’t fit or I don’t like it?
We do not offer refunds for changes of mind or sizing. If you wish to cancel your order, we have a 72-hour cancellation window prior to receiving your item. In such cases, a store credit will be issued. Cancellations made after this 72-hour period will be considered at our discretion, and a store credit may still be offered. Please note that delivery and shipping fees are not included in the store credit. The garment must be returned in its original condition.
What happens if the dress gets damaged or stained?
We recommend inspecting your garment as soon as you receive or pick up, and kindly reaching out to us on the same day if you find any defects.
If we are not contacted within the same day, the customer may be responsible for any defects upon return, including repair or replacement costs.
Thank you for your understanding and for helping us ensure a smooth experience!
How do I return the dress?
Returns can be made at our 24-hour return drop-off tub in Diamond Creek or during our in-store hours at our Greensborough location. Our opening hours will be communicated to customers via SMS for your convenience.
Is dress hire more affordable than buying?
Absolutely! We wouldn’t be in business if we didn’t believe in making fashion more affordable. Why pay four times the price of a hire for something you’ll only wear once? Let us help you shop smart and look amazing without breaking the bank!
Do I need to pay a deposit?
To secure your piece, full payment is required via our website or in-store with one of our friendly staff members. If you’d prefer, we can also arrange a 50% deposit to hold your item. Just let us know, and we’ll take care of the rest!
How far in advance should I book my dress?
We accept bookings up to one year in advance and recommend reserving your piece as soon as you’ve made your decision. While we understand it’s important to take your time, please note that some of our most popular items tend to book out months in advance. Secure your favourite early to avoid disappointment!