Collection: Terms & Conditions

General booking

Please select the DAY of your event under “reserve your day” prior to adding to cart.  

Pickups are welcome 72 hours prior to your event (alternative arrangements can be made upon request and based on outfit availability).

If you are requiring shipping please ensure your outfit is ordered by WEDNESDAY 2PM if you’re ordering an outfit for the weekend. We will ship your outfit out with EXPRESS shipping to arrive ROUGHLY 1-3 days before your event. If you are requiring your outfit at an earlier convenience please contact us to make alternative arrangements prior to booking. 

Please note we do not take responsibility for delays with Australia Post. If an item does not arrive on time a store credit will be provided exclusive of delivery/shipping fees. 

Cancellations:

We have a 72 hour cancellation policy PRIOR TO RECEIVING YOUR ITEM this will result in a 12 month store credit. If under 72 hours notice is provided, then a store credit will be issued upon staff's discretion. Please note delivery/shipping fees are not inclusive in store credits.

IF YOU HAVE received your item via postage a store credit will ONLY be provided if the item is lodged at a post office with EXPRESS shipping the same day that it is delivered unless the item is delivered after 3pm. If the item is delivered at/after 3pm then the parcel must be returned by 12pm the next day. The tracking must be sent as proof of postage to be eligible for a store-credit. 

IF YOU HAVE picked up your item from our store then you're required to return your item within 24 hours to be eligible for a store-credit. 

To be eligible for a store credit, your item must be returned in the same condition as received. 

Damages 

Please inspect your garment once received/picked up and contact us the same day if the item is defective, damaged or if you receive the wrong item. If we are not contacted within the same day the customer will be liable for any defects upon return of the item, this includes repair or replacement costs. 

Defected items will be refunded at staff’s discretion. Shipping/delivery fees will NOT be refunded.

Please keep in mind these items have been hired previously and can occur general wear and tear. The customer will be made aware of pre-existing wear and tear on item description on our website or upon booking. 

Exchanges
Exchanges can be made upon staff discretion and are based on availability. 

Returns:

Returns are required via drop off 48 hours after your event date selected under “reserve your day” via our website.

Returns via shipping are required the NEXT business day by 3pm following your event via EXPRESS shipping. The parcel must be lodged at your nearest post office. A late fee of $10.00 per day will be incurred if the tracking number has not been provided by 3pm the next business day or if the item is shipped with STANDARD shipping. The shipping fee of $14.10 covers ONE WAY shipping and you will be expected to buy an EXPRESS parcel from the post office. $28.00 will cover RETURN shipping and a prepaid satchel will be included in your order.